Shipping policy
Thank you for shopping with True International LLC. We’re committed to providing you with a smooth and transparent shipping experience. Please review our policy below for full details.
📍 Shipping Locations
We currently ship to addresses within the United States only.
We do not ship internationally at this time.
⏱ Estimated Delivery Time
Our products ship directly from our suppliers and warehouses. Most orders are processed and shipped within 2–5 business days.
Estimated delivery time: 7 to 15 business days after processing.
Please note that delivery times may vary depending on the product, supplier location, and shipping destination. During peak seasons or holidays, shipping delays may occur.
🚚 Order Processing
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Orders are processed Monday through Friday, excluding U.S. holidays.
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Once your order is shipped, you will receive a confirmation email with tracking information (if available).
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Orders cannot be modified or canceled once they have been processed for shipping.
📦 Multiple Shipments
Due to our dropshipping model, your order may arrive in multiple packages at different times depending on item availability and supplier location.
📬 Tracking & Delivery
Some shipments may include tracking numbers, while others may not, depending on the shipping method used by our supplier.
If tracking is available, you will receive a link via email once the order has shipped.
If your order appears delayed or lost, please contact us at nvalderrama@trueinternational.us and we will assist you promptly.
❗ Incorrect Addresses
Please ensure that all shipping details are entered correctly. We are not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect address, the customer will be responsible for any reshipment costs.
💬 Contact Us
If you have any questions or concerns about your shipping, don’t hesitate to reach out:
📧 nvalderrama@trueinternational.us
📞 +1 (754) 666-3938