Terms of service

1. General Conditions

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms. These Terms apply to all users of the site.
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.

You must be the age of majority in your state or province to use this site. Use of our products for any illegal or unauthorized purpose is strictly prohibited.

2. Products & Availability

We offer a variety of products including home, kitchen, pet items, and more.
We make every effort to display product information accurately, but we do not guarantee that product descriptions, pricing, or availability will always be error-free.
We reserve the right to refuse or cancel orders at any time for any reason including suspected fraud or stock issues.

3. Account Creation

To place an order, you must create an account and provide accurate, current, and complete information.
You are responsible for safeguarding your account and password. We are not liable for any loss or damage resulting from your failure to maintain the confidentiality of your account.

4. Payments

We accept all major credit cards, PayPal, Shopify Payments, and other standard payment methods.
All payments are processed in USD.
Applicable sales tax will be calculated at checkout based on your shipping location.
We do not offer installment plans or subscriptions at this time.

5. Shipping & Delivery

We currently ship orders within the United States only.
Estimated delivery times range from 7 to 15 business days, depending on the item and destination.
Shipping times are estimates only and not guaranteed. We are not responsible for delays caused by carriers or customs.

6. Returns & Refunds

We accept return requests within 14 days of delivery. Items must be unused, in original condition and packaging.
Certain items are non-returnable. Return shipping costs may be the customer's responsibility.
For full details, please see our Refund Policy.

7. Order Cancellation

Orders may be canceled within 12 hours of placement. After this window, we cannot guarantee cancellation if the order has already been processed.

8. Prohibited Uses

You may not use the site or its content:

  • For any unlawful purpose

  • To violate any laws or regulations

  • To infringe on intellectual property rights

  • To submit false or misleading information

  • To interfere with the site’s security features or operation

Violation of these terms may result in immediate termination of your access.

9. Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
All products and services are provided “as is” and “as available” without warranties of any kind.
True International LLC shall not be liable for any direct, indirect, or incidental damages arising from the use of our service or products.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States.

11. Contact Information

For any questions regarding these Terms, you can contact us at:
📧 nvalderrama@trueinternational.us
📞 +1 (754) 666-3938